Aristotle vs. MASHYSPIKEPLATE
Jun. 9th, 2011 11:03 amThe original title to this was "Persuasion is the wrong goal" but the new title is my favorite line from all of Portal 2 and I had to use it somewhere.
59 seconds talks about tricks to persuade people- things like asking "how are you?", or doing a small, unasked for favor. I hate advice like this*. I know the lady at the credit card company doesn't give a crap about my day*. Asking implies that they believe I'm easily manipulated and it wastes my time, something I find unforgivable. As a rule, any technique that stops working when people know what you're doing is Bad.
On the other hand, Crucial Conversations doesn't talk about persuasion at all. It does spend an awful lot of time talking about how to find out what both people want and deliver a solution that satisfies them both. And yes, some of that involves how to present the facts as you see them and the conclusions you drew, but it also involves asking about their views and desires. It's the difference between being a pick up artist and having lots of sex because you're good at making it a mutually satisfying experience.
*Which doesn't stop me from using the same trick. I get the impression that so few people reciprocate the question (perhaps because, like me, they'd like to resolve the billing dispute and move on with their day) that the representatives really appreciate it when you do.
59 seconds talks about tricks to persuade people- things like asking "how are you?", or doing a small, unasked for favor. I hate advice like this*. I know the lady at the credit card company doesn't give a crap about my day*. Asking implies that they believe I'm easily manipulated and it wastes my time, something I find unforgivable. As a rule, any technique that stops working when people know what you're doing is Bad.
On the other hand, Crucial Conversations doesn't talk about persuasion at all. It does spend an awful lot of time talking about how to find out what both people want and deliver a solution that satisfies them both. And yes, some of that involves how to present the facts as you see them and the conclusions you drew, but it also involves asking about their views and desires. It's the difference between being a pick up artist and having lots of sex because you're good at making it a mutually satisfying experience.
*Which doesn't stop me from using the same trick. I get the impression that so few people reciprocate the question (perhaps because, like me, they'd like to resolve the billing dispute and move on with their day) that the representatives really appreciate it when you do.