How companies die.
Aug. 24th, 2013 10:53 amTo use xbox live, you had to create a windows live account (which I think is now called a Microsoft account). I never did manage to use the one I used on my zune, which would have been a problem if I'd ever bought content from Microsoft, but then they discontinued the zune and the problem became moot.
For the last four months, they've been insisting I give them new ways to contact me. I gave them a backup e-mail address (laboriously typed with the on screen keyboard). Then they wanted a phone number. For months, I didn't give it to them. You can still sign in without it, you just have to trick it every single time you want to watch netflix.
Today, I gave in and gave them my google voice number. They texted me a code, which I entered on the xbox. But then I have to sign in to my account on my PC as well. I don't remember my password, so I have them send me a new code. On the phone number I just gave them. That resets the password-- only they won't accept my first password because I've used it before. Could companies please distinguish between "this password is stale and needs to be changed for security reasons" and "I forgot my password, reusing the old one is actually a sign of success"?
Then I sign in, and because I'm "attempting to access sensitive information", they have to send me another code, this time to my e-mail address. Which is linked to a different account than my google voice number, so I have to sign in with that.
Then I go to the app I actually want, amazon video, which won't play because it needs an update. It signs me out to update, then can't sign back in because I've changed my password.
YOU'RE A MULTIBILLION DOLLAR COMPANY WHY CAN YOU NOT DESIGN A BETTER WORKFLOW TO PROTECT A THING I MANIFESTLY DO NOT CARE ABOUT.
So no, I will not be renewing my xbox gold live subscription. I will be taking my chromecast and fucking off.
For the last four months, they've been insisting I give them new ways to contact me. I gave them a backup e-mail address (laboriously typed with the on screen keyboard). Then they wanted a phone number. For months, I didn't give it to them. You can still sign in without it, you just have to trick it every single time you want to watch netflix.
Today, I gave in and gave them my google voice number. They texted me a code, which I entered on the xbox. But then I have to sign in to my account on my PC as well. I don't remember my password, so I have them send me a new code. On the phone number I just gave them. That resets the password-- only they won't accept my first password because I've used it before. Could companies please distinguish between "this password is stale and needs to be changed for security reasons" and "I forgot my password, reusing the old one is actually a sign of success"?
Then I sign in, and because I'm "attempting to access sensitive information", they have to send me another code, this time to my e-mail address. Which is linked to a different account than my google voice number, so I have to sign in with that.
Then I go to the app I actually want, amazon video, which won't play because it needs an update. It signs me out to update, then can't sign back in because I've changed my password.
YOU'RE A MULTIBILLION DOLLAR COMPANY WHY CAN YOU NOT DESIGN A BETTER WORKFLOW TO PROTECT A THING I MANIFESTLY DO NOT CARE ABOUT.
So no, I will not be renewing my xbox gold live subscription. I will be taking my chromecast and fucking off.