Also, my crown is too heavy.
Aug. 29th, 2011 06:58 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
pktechgirlbackupThis is an extremely first world problem, but... my vacuum cleaner broke my xbox 360 headset. No big deal, replacements are $4 on amazon- but got to get it quickly, because online play with live gold is the only reason to have a headset, and I only have a monthlong trial to determine if it's worth paying for. I order it on Friday, along with some other stuff that's not really urgent but would be nice to have. Monday, I start wondering why amazon hasn't sent me a ship e-mail. I check my order status and it lists the delivery time as 1 to 2 months out. I call, and find out that even though the head set is listed as in stock, they have to get it from their supplier, and that takes several weeks.
Customer service rep says that this is noted on the webpage. I don't call her on this because the following things have conspired to make talking to her just a little too difficult:
But all of this pales in comparison to Amazon's true genius: take forever to explain things.
Me: My order ship date is four weeks out and I wanted to know which item was holding it up so I can cancel it
Rep: One moment please... your order has several items, one of which will take much longer to ship, and that is why the ship date is one to two months away. It takes so long to ship because we need to get it from our suppliers, and that can take one to two months. The item is your XboX 360 doodad who cares about the specifics Headset. If you cancel the XboX 360 doodad who cares about the specifics Headset the other items will ship faster, because they will not have to wait for the XboX 360 doodad who cares about the specifics Headset to come in from our other supplier, which takes one to two months.
Me: okay
Rep: We apologize for the inconvenience, and... (long pause in which I think I might be getting some money back) ... you are free to cancel the XboX 360 doodad who cares about the specifics Headset so you will not have to wait on our supplier and your items will ship faster.
She's technically being helpful, but takes so long to do it that I'm really, really discouraged from asking follow up questions. So I didn't call her on her LIES that the wait time was listed on the item page.
I did, however, use the feedback form on the website to explain my complaint that such a long wait time was not listed on item page. Amazon nigh immediately e-mailed, telling me that... it took so long to ship because they had to wait for their supplier. Which sounds a lot like "out of stock" to me, but I don't care, I just want a way to know the wait time before ordering.
UPDATE: Amazon e-mailed back, the person successfully interpreted my order history and gave me a shipping upgrade on the replacement headset I ordered after cancelling the first one. Suspect the first reply was a bot. So... I guess my whining accomplished something?
Customer service rep says that this is noted on the webpage. I don't call her on this because the following things have conspired to make talking to her just a little too difficult:
- She's just a little too quiet
- Call quality is just a smudge too low.
- She's either got a very mild accent I've never heard, or is almost-but-not-quite disguising a more serious accent, so in the middle of an otherwise easy-to-process sentence they'll be a word that completely throws me.
But all of this pales in comparison to Amazon's true genius: take forever to explain things.
Me: My order ship date is four weeks out and I wanted to know which item was holding it up so I can cancel it
Rep: One moment please... your order has several items, one of which will take much longer to ship, and that is why the ship date is one to two months away. It takes so long to ship because we need to get it from our suppliers, and that can take one to two months. The item is your XboX 360 doodad who cares about the specifics Headset. If you cancel the XboX 360 doodad who cares about the specifics Headset the other items will ship faster, because they will not have to wait for the XboX 360 doodad who cares about the specifics Headset to come in from our other supplier, which takes one to two months.
Me: okay
Rep: We apologize for the inconvenience, and... (long pause in which I think I might be getting some money back) ... you are free to cancel the XboX 360 doodad who cares about the specifics Headset so you will not have to wait on our supplier and your items will ship faster.
She's technically being helpful, but takes so long to do it that I'm really, really discouraged from asking follow up questions. So I didn't call her on her LIES that the wait time was listed on the item page.
I did, however, use the feedback form on the website to explain my complaint that such a long wait time was not listed on item page. Amazon nigh immediately e-mailed, telling me that... it took so long to ship because they had to wait for their supplier. Which sounds a lot like "out of stock" to me, but I don't care, I just want a way to know the wait time before ordering.
UPDATE: Amazon e-mailed back, the person successfully interpreted my order history and gave me a shipping upgrade on the replacement headset I ordered after cancelling the first one. Suspect the first reply was a bot. So... I guess my whining accomplished something?
